Looking for utility contact information? Click here.

Energy-related updates, programs and services –including Utility Assistance Services– are available to Members of the Illinois Retail Merchants Association (IRMA) regardless of their procurement decisions.

Since its inception, IRMA has gone the extra mile assisting Members with all issues affecting their electric and gas services, helping to navigate and direct Members to the right people, the right resources, and the right information in a timely fashion.

IRMA assists Members in their efforts to access help with billing and service issues, helps Members navigate ‘new construction’ protocols, stays current on energy data tools provided by our utilities, and more.

Most importantly, we work to ensure Members receive accurate information knowing the wrong information can have costly implications.

Members are also provided information about, and assistance with, Energy Efficiency Programs such as available incentives and rebates, and special programs and opportunities provided through Illinois utility companies; below are links to these programs.

Illinois Utility-Sponsored Energy Incentive Programs:

Ameren Illinois Energy Efficiency Programs (Electric and Gas)
ComEd Energy Efficiency Programs (Electric Only)
Nicor Gas Energy Efficiency Programs (Gas Only)
North Shore Gas Energy Efficiency Programs (Gas Only)
People’s Gas Energy Efficiency Programs (Gas Only)

Members know they have IRMA ‘in their corner’ helping to navigate needed assistance for the many aspects of their electric and natural gas services.

If you have a question or need assistance with a utility issue, contact us!

Ameren Illinois

(Electric and Gas)

https://www.ameren.com/illinois/csc

Emergency: 1-800-755-5000
Representatives are available for Emergency Assistance 24 hours a day, 7 days a week.

Hearing Impaired Phone: 711

Customer Service for Business: 1-800-232-2477
Hours 7:00 a.m. – 7:00 p.m., Monday through Friday.

Energy Efficiency Incentives
https://amerenillinoissavings.com/for-my-business/explore-incentives

Access Your Ameren Illinois Account Information
https://www.ameren.com/Account/Login?target=https%3A%2F%2Fwww2.ameren.com%2Fprot%2Fcommon%2Faccountdetails

Additional Contact Information
https://www.ameren.com/illinois/contact-us

ComEd Logo

(Electric Only)

https://www.comed.com

Emergency: 1-800-Edison-1 (1-800-334-7661)
Representatives are available for Emergency Assistance 24 hours a day, 7 days a week.

Hearing Impaired TTY: 1-800-572-5789

Customer Service for Business: 1-877-4-ComEd-1 (1-877-426-6331)
Hours 7:00 a.m. – 7:00 p.m., Monday through Friday.

Energy Efficiency Incentives
https://www.comed.com/WaysToSave/ForYourBusiness/Pages/Default.aspx

View/Download Account Usage Data
https://secure.comed.com/MyAccount/MyService/Pages/UsageDataTool.aspx

Additional Contact Information https://www.comed.com/MyAccount/CustomerSupport/Pages/ContactInformation.aspx

Nicor Gas

(Gas Only)

https://www.nicorgas.com/business

Customer Service including Emergencies: 1-888-Nicor4U (888-642.6748)

Hearing Impaired TDD: 1-800-942-9727

Service Center for Business
https://www.nicorgas.com/business

Energy Efficiency Assessments, Rebates, Incentives & More
https://www.nicorgasrebates.com/your-business

People's Gas

(Gas Only)

https://accel.peoplesgasdelivery.com/business/default.aspx

Gas Emergencies: 1-866-556-6002

Hearing Impaired TDD: 1-866-556-6007

Customer Service for Business: 1-844-889-3501
Hours 7:00 a.m. – 7:00 p.m., Monday through Friday.

Energy Efficiency Program

North Shore Gas

(Gas Only)

https://accel.northshoregasdelivery.com/business/default.aspx

Gas Emergencies: 1-866-556-6005

Hearing Impaired TDD: 866-556-6007

Customer Service for Business: 1-844-889-3502
Hours 7:00 a.m. – 7:00 p.m., Monday through Friday.

Energy Efficiency Program